Terms & Conditions

Introduction

Please read the Terms & Conditions before making a purchase.

  • To make a booking for a specific date and time, select BOOK NOW option.
  • To purchase a gift certificate, please select "BUY A VOUCHER" option.

Making a booking or purchasing voucher confirms Terms & Conditions below, have been read AND understood.

Terms & Conditions

Air Combat Centre may change these Terms and Conditions without notice. 

Gift Certificates and Vouchers (includes Group buying websites):  

  • The following information applies to any voucher purchased from Air Combat Centre, or any Group Buying Website including Red Balloon; Adrenalin; Living Social; Cudo and Experience Flight. Please refer to the Terms and Conditions of the offer listed on Group Buy/Coupon website. Air Combat Centre strictly abides by these conditions.

  • Gift certificates are valid for 12 months from date of purchase. Please refer to the information provided on the website in regards to the offer, including the expiry date of the voucher. 

  • Air Combat Centre will charge a $50 fee to reactivate an expired voucher. Should the recharge fee not be paid, the voucher will not be honoured, and a new gift certificate must be purchased.

  • Gift certificates are not transferable for cash, and cannot be resold. Vouchers can be transferred to another participant. Please contact Air Combat Centre to organise a voucher transfer.

  • Gift vouchers or booking confirmations must be presented on the day of the booking. This can be in the form of a printout, or presenting the information on a tablet or mobile phone. The Instructor cannot proceed with the booking if a voucher is not presented.

  • Air Combat Centre does NOT notify customers, or send reminders of the expiry dates on gift certificates. It is up to the recipient to redeem the voucher within the period the voucher is valid for. 

  • Air Combat Centre operate 2 F/A-18 Super Hornet flight simulators. Our booking system allows for the availability of these resources. Both simulators can be booked per session. Should only 1 simulator be booked by a customer, the second simulator will be made available for booking by another customer or a member of the Rhino Squadron. To book both F/A-18 Super Hornet simulators at the same time, you must place 2 orders for the selected time. If you have purchased 2 vouchers from a Group Buying website (eg Red Balloon), you will need to use both gift vouchers/certificates on the booking. You will need to enter a second booking request for the date/time to redeem the second voucher.

  • A minimum of 24 hours notice is required for any booking to be rescheduled. Whilst every effort would be made to rebook the customer, it is subject to availability and circumstances involved. This condition applies to ALL BOOKINGS made with Air Combat Centre or any Group Voucher/Experience website.

  • A 'no show' will instantly void the voucher or payment.  If you are unable to make it to your confirmed time, please call us as soon as practicable.

  • Please read the booking confirmation message supplied by the Group Buying website and Air Combat Centre. This contains important information.

  • Air Combat Centre will make arrangements should any Booking Confirmation be incorrect at no charge to the voucher holder.

  • Should the flight simulation experience be interrupted due to technical issues, Air Combat Centre will arrange for alternative date and time for the customer to come back and continue the experience in full for the duration indicated on the voucher. 

  • Availability dates indicated is a guide only, and is subject to change at short notice. 

  • A booking request does not instantly confirm the booking. The booking will be confirmed by Air Combat Centre should the requested date and time be available. If the requested date and time is not available, Air Combat Centre will advise availability by email, or notification through the system providing alternative date and time options.

  • Participants should not be under the influence of drugs or alcohol before and during the Simulator experience. Anyone under the influence will be asked to remove themselves from the simulator(s) and leave the premises immediately. Verbal abuse or violence towards Air Combat Centre staff, volunteers or patrons will not be tolerated, and security staff or Police will be involved.

  • It is recommended that if Participants are not feeling well, or suffering from cold or flu symptoms, that they not undertake the flight simulation experience.

  • Any person that suffers from Epilepsy, Vertigo or Motion Sickness may participate at their own risk. Flashing lights, colours and visual stimuli may bring on symptoms including Nausea, or trigger an epileptic seizure. Please seek medical advice from a health care professional or GP before you participate in the flight simulator session.

  • Should the temperature reach 40 degrees Celcius, the simulators will be shut down immediately, and any bookings will be rescheduled for a later date/time. Last minute notice will be provided on the day based on weather forecasts observed. Air Combat Centre will not compensate customers with travel costs. Additional time in the simulator maybe provided, or add on products maybe offered at the discretion of the Duty Instructor.

  • The F/A-18 Super Hornet simulators can accommodate persons up to 6 foot 5 inches and up to 130 kgs. Any person over this limit will not be permitted in the simulator. Participants should be able to access the cockpit without too much assistance, in the event that a quick egress is required. Access to the cockpit is at the discretion of the Duty Instructor and/or Operations Officer. 

  • The F/A-18 Super Hornet flight simulation experience caters for anyone with an adventurous spirit and is aged between 8 to 80 years old. Anyone under the age of 18 may need to be accompanied by a parent or guardian. 

  • Purchasing a gift voucher, redeeming a voucher or making a booking confirms that you have read, and understood, these terms of conditions.

  • Last minute bookings are subject to availability please call us if you require a last minute booking.

  • Air Combat Centre customers are advised to download the Briefing Package contained in the Order confirmation and reminder notices.